At Skyline Spaces, accessible at skylinespaces.com, we are committed to protecting your personal information and being transparent about how we use it. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and your rights as a user.
1. Information We Collect
We collect the following types of personal information:
- Identity & Contact Data: Name, email address, phone number, and billing/shipping address when you place an order, contact us, or sign up for our newsletter.
- Payment Data: Payment card details or UPI information processed securely through our payment partners. We do not store full card details on our servers.
- Usage Data: Information about how you interact with our website, including pages visited, time spent, and actions taken, collected via cookies and analytics tools.
- Communications Data: Records of emails, messages, WhatsApp communications, or enquiries you send us. Note: WhatsApp messages are processed via Meta's servers and are subject to Meta's own privacy policy in addition to ours.
2. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfil your orders and project engagements
- To send order confirmations, invoices, project updates, and delivery communications
- To respond to customer and client support queries
- To send marketing communications, portfolio updates, and consultation follow-ups (only with your consent)
- To improve our website, services, and client experience
- To comply with legal and regulatory obligations including GST filing under GSTIN: 29AAOPI1910M1ZF
- To measure and improve the effectiveness of our advertising campaigns
We will not use your data for any purpose not listed above without informing you first.
3. Legal Basis for Processing
We process your personal data on the following grounds:
- Contractual necessity, to fulfil project and service agreements you have entered into with us.
- Legitimate interests, to improve our services and conduct marketing analytics.
- Consent, for newsletters, cookies, and advertising data sharing, which you may withdraw at any time.
- Legal obligation, where required by applicable Indian law, including the Digital Personal Data Protection (DPDP) Act, 2023, and Goods and Services Tax (GST) regulations.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to personalise content, analyse website traffic, and improve your browsing experience.
Types of cookies we use:
- Essential cookies, necessary for the website to function.
- Analytics cookies, help us understand how visitors use our site (e.g. Google Analytics).
- Advertising cookies, used to measure ad performance and deliver relevant ads (e.g. Meta Pixel).
You can manage or withdraw your cookie consent at any time through our Cookie Preferences panel or by adjusting your browser settings. Note that disabling certain cookies may affect website functionality.
5. Third-Party Services and Advertising
We work with trusted third-party service providers to operate our business, including:
- Payment processors (e.g. Razorpay, Stripe) to handle transactions securely.
- Analytics providers (e.g. Google Analytics) to understand website usage.
- Advertising platforms (e.g. Meta/Facebook) to run and measure ad campaigns.
- Communication platforms (e.g. WhatsApp/Meta) for client and project communications.
- Project and client management tools used internally to store and track project data.
Meta Pixel and Advanced Matching
We use Meta Pixel on our website. This tool may collect data about your visits, such as pages viewed and actions taken, to help us measure ad performance and reach relevant audiences.
We also use Automatic Advanced Matching, which sends encrypted (hashed) customer data such as email addresses or phone numbers you have provided to us directly to Meta. This data is anonymised before transmission and helps us attribute conversions more accurately.
You can opt out of Meta's personalised advertising at any time:
- Visit facebook.com/privacy/explanation
- Adjust preferences at youronlinechoices.com
- Use the Cookie Preferences panel on our website
We do not sell your personal data to third parties.
6. Data Retention
| Data Type | Retention Period |
|---|---|
| Order and transaction records | 7 years (as required by Indian GST and tax law) |
| Customer account information | Until account deletion or 3 years of inactivity |
| Marketing preferences | Until you unsubscribe or withdraw consent |
| Website usage / analytics data | 26 months |
| Support and project communications | 2 years from last interaction |
| WhatsApp communications | 2 years from last interaction (subject to Meta's retention policies) |
After these periods, your data is securely deleted or anonymised.
7. Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, misuse, alteration, or disclosure. These include:
- SSL/TLS encryption on all data transmissions
- Restricted access to personal data on a need-to-know basis
- Secure payment processing through PCI-DSS compliant partners
- Regular review of our data handling practices
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
8. Your Rights
Under the Digital Personal Data Protection (DPDP) Act, 2023 and other applicable laws, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Erase your personal data (subject to legal retention requirements).
- Withdraw consent for marketing or data processing at any time.
- Nominate a person to exercise your rights on your behalf.
- Raise a grievance with our Data Protection Officer or the Data Protection Board of India.
To exercise any of these rights, please contact us at hello@skylinespaces.com. We aim to respond within 7 working days and will do so within 30 days at the latest.
9. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.
10. Links to Third-Party Websites
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies independently.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last updated" date at the top of this page. For significant changes, we will notify you by email or via a notice on our website. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.
12. Contact Us and Grievance Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our designated Grievance Officer:
Third Floor, No 241/P/Q, 4th Block, 1st Stage,
ORR Service Road, HBR Layout,
Bengaluru, Karnataka, 560043
Email: hello@skylinespaces.com
Phone: 9845557700
We aim to respond within 7 working days of receipt, and no later than 30 days.